Around-the-clock assistance
Simtech support covers an entire technological life-cycle, beginning at the initial content conception and continuing through to installation and beyond. We’re dedicated to global compliance, seamless integration and the ongoing service and maintenance of our LED products. It’s the complete peace of mind you need to know your displays will always perform at their best.
Expect efficient, convenient and comprehensive support – 24/7.
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Full project management services
Simtech guarantees a collaborative relationship with every client that welcomes constant communication, feedback and support from the very beginning to well after installation.
Development
- Advice and recommendations for structural fixing, site measurements, site confirmation and preparation, display type and style, power and data quantities
- Support through the approval drawing process, from conceptual artwork to finished product
- Provision of LED-specific video, animation, digital art and marketing collateral.
Logistics and installation:
- Clear and accurate timelines of the project from start to finish
- Efficient and non-invasive installation in-line with Safe Work Method Statements (SWMS)
- Spare parts, warranties and guarantee support
After-sales service:
- 24/7 tech support
- Proactive servicing and maintenance
Installation team
By working closely with the client to understand the site, staff and stakeholder requirements, we install projects that adhere with all relevant procedures and expectations.
- We organise efficient and safe delivery
- Simtech liaises with clients on-site and follows site procedures to ensure the wellbeing of patrons and staff
- Handovers are comprehensive and clear
- Clients will become aware of relevant documentation, spare parts, operation requirements, health and safety procedures and troubleshooting guidelines
Full project management services
Our clients are the focus on everything we do. It’s why we provide the equipment, training and customised content they need to achieve outstanding results.
- Simtech offers tailored content design and management to suit specific LED environments
- We provide comprehensive equipment and processor training to staff, covering content delivery, media players, screen brightness and configuration and technical support
24/7 technical support
Our technical support is available around-the-clock, providing on-the-go advice and information regarding our technologies and digital content. We strive to overcome obstacles as efficiently and conveniently as possible.
- Simtech provides 24/7 troubleshooting advice surrounding faulty screens and fans, power and data issues, cleanliness, tile alignment, RGB lighting and content reconfiguration.
- We’re ready to mobilise and in-person site visit if all else fails
